Placing an order

At Sterner AquaTech we pride ourselves on customer service. There are no hidden charges with Sterner for delivery, and for UK customers there are no remote surcharges.

UK Shipping

Royal Mail 24 / Royal Mail 48
This service can take up to five working days although typically most items are delivered within two working days. We can only ship some of our smaller products via this service

Royal Mail Tracked 24 / Tracked 48
This service can take up to five working days although typically most items are delivered within two working days. We can only ship some of our smaller products via this service. This is s tracked service, and does not require a signature.

DHL Express / UPS / Menzies
We offer next day (on items ordered before noon) as standard for our stock items with our logistics partner DHL. Tracking and shipping notifications will enable you to know when you parcel is out for delivery.

Please note we try to keep all products in stock, however at times out of stocks cannot be avoided. We will always email you updates on your orders status to keep you fully informed.

Free Shipping
Our free shipping offer is provided through UPS' standard 3 day delivery service.

International Shipping

Royal Mail International Tracked
This service can take 5-10 days dependant on your location. This is a tracked service for small, lower value items

DHL Economy
This service is for most countries in mainland Europe. Delivery is 2-7 days dependant on your location.

DHL Express
This services can take 2-7 days dependant on your location across the globe. Europe is typically 1-2 days from despatch, USA 2-3 days from despatch, Australia 5-7 days from despatch